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Warehouse to your house

So you've ordered your brand new hot tub. What next? Delivery and Positioning is Included in the price and very simple but you need to be prepared for it.

This section will provide important information that will ensure the delivery of your new hot tub will be safe, secure, and timely. This is guideline on how best to prepare for the delivery of your hot tub including the delivery access, ground preparation, and electrical requirements. Remember to thoroughly read the owners manual provided with your spa, and also to complete the warranty registration within the time stated after delivery.

IMPORTANT NOTICE

Before signing for any delivered items, please make sure that you have inspected the packaging for damage and if necessary take photographs. We cannot be held responsible for any claims made for damaged items once the goods have been delivered and signed for.

SITE PREPERATION

Ensure that you have a structurally sound, level surface, which has enough width for your hot tub. Paving slabs or concrete bases are usually used and hot tubs can be put on decking as long as it is reinforced. If your tub is to be enclosed, build a base first, the position the tub and building the decking around afterwards.

DELIVERY AND POSITION

HotPriceTubs will send two delivery drivers on the day and ask that at least one fit able bodied person may be on site to assist with moving the tub into position in case of any difficulties.

If there is a small amount of steps, rough terrain or other difficulties you can envisage please ensure there is two or three fit able bodied people to assist our team. For access we also require 1.1m width and the for height take the width of your hot tub and add 200mm as the hot tub is manoeuvred on its side. HotPriceTubs drivers are not permitted to make any amendments to the customers property and we ask that any amendments that need to be made are done before the arrival of our team (i.e. the removal of fence panels, etc.)

HotPriceTubs cannot be held responsible for any damage caused to property on delivery as access should be prepared and supervised by the customer.

If the drivers deem the customer is unprepared for delivery and/or the item unsafe to install they can leave the product on their own discretion. If for any reason any return visits are required an additional labour charge will be required.

Pre Delivery Requirements
*Our team of installation engineers will do all they can to prior plan your delivery to ensure all goes well on the day. However, there are some requirements that we insist on prior to this. Failure to conduct these activities may result in any offered warranty becoming void.

Level Ground underneath hot tub location & on full access route
It is a requirement that all customers make the necessary arrangements to ensure that the ground where the hot tub will be situated & the access path should be prepared firm, level, compact clear of any potentially damaging obstructions and capable of withstanding a ground loading of 0.5t/m2. Normally, loading onto decking is adequate but it should be reinforced to accomodate the extra load. All our hot tubs come with a plastic load spreading base to ensure that the full weight of the hot tub is dissipated over the full area. HotPriceTubs will take no responsibility should the ground underneath the hot tub not be adherant to the above points. Our Hot Tubs are delivered & positioned using the industry proven 'Spa-Sled', and will be delivered by a 2 man team.

Water Supply available to installation site.
Although not a pre requisite, it is strongly advised that there is a valid water supply available to the hot tub installation area. Standard practices are an extra long hose pipe or purchasing a pack to install onto your kitchen tap which will enable you to fill your tub.

Drainage Available to Hot Tub Location
Hot Tub water treatment these days are extremely advanced, but it is advised that the water is changed out depending on your usage, sometimes this is 8 weeks and other times it can last upto 6 months with the same water depending on how it is treated. Whatever the case, you need to consider how the water will be drained to avoid flooding of your garden. We reccomend the use of a suction pump however a hose pipe connected to the drain valve on the hot tub to the drain port will be more than adequate.

DELIVERIES WITHOUT ADEQUATE ACCESS

In the event that there is no access to the site or lifting is required over a wall, outhouse, flights of stairs, etc. the customer will be responsible to organise a suitable crane or other lifting equipment. When the tub is being lifted the responsibility for safety and any damage which occurs to the tub or property is not the responsibility of HotPriceTubs. Note that where deliveries are conducted with steps, there is a requirement for at least 2-3 fit and able bodied people required to be on site additional to the delivery team.

The crane does not need to be present at the time of delivery and this is down to the customers own discretion. HotPriceTubs will not take responsibility for any charges that incurred by any delays, etc.

ELECTRICAL REQUIREMENTS

32Amp Installations
*A registered electrician will need to attend your property and install a circuit breaker (sometimes known as a fuse) and a RCD into your electrical consumer unit. They will then need to run a 32a armoured cable to next to where the hot tub will be installed. A waterproof rotary isolator switch will need to be installed at the industry standard of a recommended 2m away from the spa. The electrician will then have to return once your hot tub has been positioned in order to complete the circuit using a cable he will supply as no cable or gland is provided with the Hot Tub upon delivery, including on our 13a hot tubs.

It should be noted that the hot tubs need to be fed from a dedicated 32a circuit.

Please note the HotPriceTubs delivery team do not connect your Hot Tub to your electrical supply, we would simply delivery and position the Hot Tub only. Please be aware that an electrician does not need to be on site at the time of delivery and HotPriceTubs will not be liable for any electrician charges.

13Amp Installations

13 amp models require an outdoor waterproof plug socket with RCD protection within 4 metres of the spa location. Such sockets are not expensive and simple to fit; a local electrician will typically supply and fit for approximately £50. It's also a requirement for the customer to prepare some armoured cable (min 2.5mm) and attach this to your chosen plug type, either the commando type or 3pin is acceptable. The armoured cable must be long enough to go from the plug socket to the assumed furthest point away on the hot tub.

PLEASE NOTE

Hot tubs are batch delivered and will be usually be sent 4-8 weeks after the non refundable deposit is paid. A date will be provided up to 4 weeks before delivery, with a specific 4-hour time period to be sent out 1 week before delivery. If you are unable to receive delivery of the hot tub, we will try our best to work around you, however if this can't be achieved a new delivery date may have to be sent which could be 2-8 weeks later.

We will endeavour to issue a 2-4 hour time window on the day of delivery, however HotPriceTubs take no responsibility for any deliveries outside of this window. HotPriceTubs will relay any new information to you as we receive it relating to delays. Whilst we cannot be blamed for any delivery delays after the product has left our warehouse, we can guarantee that we will do our best to solve the problem and as quickly as possible. For more information regarding your delivery please contact logistics@hotpricetubs.com

Where a customer is not available or access is inadequate on their delivery date and does not inform HotPriceTubs of this, HotPriceTubs reserves the right to impose a re-delivery & installation charge of £549.00 in order to re deliver the hot tub.

If the customer should need to delay/cancel their delivery, HotPriceTubs would need a minimum of 48 hours notice. Failure to do so will result in a £100 cancellation/restocking fee.